Return & Refund Policy

Due to the nature of FMCG export business and international shipping requirements, returns are accepted only under specific circumstances with proper documentation.

• Goods damaged during transit (must provide photos and carrier inspection report)
• Incorrect items shipped (must match original order details)
• Short shipment quantities (more than 5% variance from invoice)
• Manufacturing defects discovered upon inspection (within 7 days of receipt)

Standard quality variations, buyer change of mind, or market conditions do not qualify for returns.

All return claims must be initiated within the specified timeframes from the date of delivery receipt:

• 48 hours: Visible transit damage upon delivery
• 7 days: Manufacturing defects or incorrect items
• 14 days: Short shipment claims with complete documentation

Every return claim requires comprehensive documentation for verification:

• Original commercial invoice and packing list
• Delivery receipt signed by consignee
• High-resolution photos of damage/defect from multiple angles
• Carrier inspection report (for transit damage claims)
• Third-party quality inspection report (if applicable)

Incomplete documentation will result in automatic rejection of claims.

Approved claims undergo our standardized 3-step quality inspection process:

• Step 1: Document verification (24-48 hours)
• Step 2: Returned goods inspection at our warehouse
• Step 3: Management approval (final decision within 7 days)

Inspection results are binding and provided in writing to the claimant.

Approved refunds are processed within 10-15 business days via original payment method:

• Bank wire transfer (international customers)
• Letter of Credit adjustment
• Account credit for future orders (fastest option)